• Your In-Balance Allied Health Collaboration

    Launceston's most comprehensive Allied Healthcare and Wellness Professionals all in one easy central location

    Natalie Whish-Wilson founding physiotherapist  connect therapy at InBalance Physio Launceston

    Natalie Whish-Wilson

    Senior Physiotherapist/Director

    Natalie's passion for encouraging life balance and wellbeing throughout the rehabilitation journey led her to establish In-Balance Physiotherapy and Pilates. She believes whole body health is more than just a sum of its parts and uses a biopsychosocial approach to empower her clients. Natalie has a wealth of experience in the assessment and treatment of complex lumbo-sacral, pelvic and cervico-thoracic presentations, scoliosis and dry needling. She has recently completed further training under the tutelage of Canadian Specialist Physio Linda Joy Lee in the Connect Therapy model of whole body assessment and treatment. Natalie has been implementing Pilates and core control training in the treatment of spinal pain, sports injuries and dance since 2002. She has also undertaken further study into post natal corrective exercise and education which she applies in her mums and bubs post natal recovery classes. Natalie has a Diploma in Professional Pilates, is a mentor with Polestar Pilates International and has completed a Dance Medicine Australia (DMA) Clinical Pilates course. Natalie enjoys travel, bushwalking and sharing good wine, food and laughs with friends.


    BSc Physiotherapy, Member APA, Curtin University WA

    Member APA & Musculoskeletal Physiotherapy Group

    Member Physiotherapy Business Group

    Diploma of Professional Pilates



    Scott Beeston's  neuro, rehab, pilates concussion and vertigo  and physio treatments at In-Balance

    Scott Beeston

    Senior Physiotherapist/Director

    Through his extensive experience at the LGH Scott has further developed a broad knowledge of musculoskeletal, cardiorespiratory and neurological rehabilitation. He has an interest in the management of dizziness conditions, stroke rehabilitation, multiple sclerosis, Parkinson's and falls prevention. More recently Scott has undertaken further study into comprehensive concussion management from acute injury to return to sport. As a keen basketballer, Scott understands the importance of prevention and management of injuries in his role of team Physio for the Launceston Tornadoes. Scott is accredited in rehabilitation pilates with Polestar International and is keen to share his knowledge of its application with others. Scott and his wife Katie are the the proud parents of two beautiful boys.


    B Physiotherapy, La Trobe University VIC

    Member APA & Sports Physiotherapy Group

    Member Physiotherapy Business Group

    Polestar certification in Rehabilitation Pilates

    Complete Concussion Management Inc. Certified Clinician



    Michelle Walkden combines Physiotherapy and spinal rehab  at In-Balance Launceston Tasmania

    Michelle Walkden

    Senior Physiotherapist/Director

    Michelle's expertise is in the management of pathology of the spine. She has previously worked in an enhanced scope of practice capacity with spinal surgeons and attended national and international conferences on the latest research in spinal surgery, pain and rehabilitation. Michelle’s role at In-Balance is to use her acquired skills in reading MRI and performing special neurological tests to help accurately assess and treat spinal conditions. Michelle has completed training in Pilates with Polestar and enthusiastically instructs our hydrotherapy classes at the aquatic centre. Outside of work, Michelle's love of movement sees her teaching salsa and enjoying bush walking and biking with her two boys.


    B App Sc Physiotherapy, Curtin University WA

    Member APA & Musculoskeletal Group

    Member Physiotherapy Business Group

    Polestar certification in Rehabilitation Pilates



     Linda King physio watson headache technique

    Linda King

    Senior Physiotherapist

    Linda has worked in Private Practice in Launceston for over 20 years and has a wide range of experience in treating all musculoskeletal areas. She enjoys assisting her patients to return to normal function: work, sport and everyday life. Her approach combines manual therapy, exercise and education. Linda is a Watson Headache® Certified Practitioner and has developed expertise in managing headache and migraine by treating the neck. Working with headache has lead to an interest in treating dizziness and Vestibular Rehabilitation and concussion management. Linda's other areas of experience include treatment of shoulder, neck and back symptoms. Linda has worked in a range of occupational workplace settings, providing onsite treatment, rehabilitation, manual handling, ergonomic assessments and education. Outside of work Linda aims to keep fit and enjoys exploring Tassie’s outdoors with family and friends. At home she enjoys gardening and cooking.


    Bachelor App Sci (Physiotherapy) University of Sydney

    Member APA and Musculoskeletal Physiotherapy Group

    Watson Headache® Certified Practitioner

    Complete Concussion Management Inc. Certified Clinician



    Alana Mitchell physio enjoys womens health and SIJ pain

    Alana Mitchell


    Alana hails from Western Australia where she studied Physiotherapy and began her career in Private Practice. Having a background in Exercise Physiology, movement and exercise has been a focus and passion in helping clients to return to function and achieve their goals. Alana likes to treat a wide variety of musculoskeletal conditions and has further training in the treatment of sacro-iliac joint dysfunction and some special interest in pre and post natal women. She is also certified with Polestar Australia in Pilates for Rehabilitation. Outside of work Alana enjoys exploring the beautiful surrounds, food and wine that Tassie has to offer. Alana is returning from maternity leave with her 2 beautiful daughters.


    Bachelor of Science (Physiotherapy) Curtin University 2010

    Bachelor of Science (Exercise and Health Science) University of WA

    Polestar certification in Rehabilitation Pilates



    Rowan Anderson physio that treats runners and sports injuries

    Rowan Anderson


    Rowan originally grew up on a farm in Byron Bay, NSW and studied Physiotherapy and Exercise Science on the Gold Coast. Rowan has worked in multiple hospitals in many settings most recently at the LGH and has experience working with sporting teams, demonstrating his wealth of knowledge in all areas of Physiotherapy. Being a passionate runner and surfer, he has a keen interest in treating running related injuries, sporting related injuries and musculoskeletal conditions to get the best outcome for his patients. Rowan's inspiration is Kelly Slater (47 years old and world no. 1 professional surfer) proving at any age, you can do the activities you love if you look after your health and well-being. Rowan hopes to inspire all of his clients by looking after their health and well-being.

    Bachelor of Science (Physiotherapy and Exercise Science) Griffith University 
    Daniel Justice NDIS physio

    Daniel Justice

    Senior Physiotherapist

    Through his extensive experience at the Royal Perth Hospital, St Giles, Disability and Community Support and the LGH Daniel has a well-developed knowledge of disability and neurological rehabilitation. He has a professional interest in Cerebral palsy, Stroke/Traumatic Brain injury, MS, Down Syndrome, Amputees and Spinal cord injury rehabilitation. Daniel has experience in teaching running groups for people following strokes and head injuries as well as assisting people with various disabilities to play sport. He is passionate about assisting people to reach the height of their potential who are living with complex physical and neurological conditions. Daniels background in complex rehabilitation has fostered skills to assist people to develop the most efficient and effective movement patterns. This is especially relevant as people with disabilities as they face the challenges of ageing. As both a parent and a past head of Physiotherapy at St Giles Daniel is well equipped to assist parents and their children develop physical skills for health and wellbeing from birth to moving out of home. Daniel and his wife Emily are the proud parents of an intelligent but cheeky girl and look forward to raising her with a focus on community and sustainability. When not working in the veggie patch with his family Daniel plays squash and tries to get out on the bike as much as possible.

    BSc Physiotherapy University of Notre Dame Australia

    Tim Stirling treats runners and ankle injuries

    Tim Stirling


    Tim has relocated from regional Victoria where he completed his Physiotherapy studies in 2013 and gained experience working across a range of settings in the public and private sector.

    He is currently completing his post-graduate study in Musculoskeletal Physiotherapy and is looking forward to using his expanding knowledge to achieve even greater outcomes for his clients. He enjoys treating a wide range of general injuries and sporting conditions and has completed further training in the management of running related issues, lower limb and shoulder conditions.

    Outside of work, Tim enjoys running having completed multiple marathons as well as cycling, hiking and playing tennis.


    Bachelor of Health Science and Masters of Physiotherapy

    Latrobe University



    Tanushka Alva physio that treats persistent pain and sports injuries

    Tanushka Alva


    Tanushka grew up in the busy city of Mumbai in India where she completed her Bachelor of Physiotherapy. She moved to Tasmania in 2016 after completing her Masters in Clinical Physiotherapy (Sports Major) in Western Australia. Tanushka has a special interest in treating people living with persistent pain and has completed a certificate in Pain Sciences from UniSA. She is passionate about helping people understand more about why they hurt and how they can get back to activities that are meaningful to them. She also enjoys treating various sports related injuries. When she is not working, Tanushka is baking, cooking, travelling, at the gym or chasing down a good cup of coffee.


    Bachelor of Physiotherapy Padmashree Dr D.Y. Patil University

    Masters of clinical Physiotherapy (Sports Physio) Curtin University



    Running performance and physio by Lisa Barnett at In-Balance Physio and Pilates Launceston

    Lisa Barnett

    Senior Physiotherapist

    Lisa has a wealth of experience in a range of health settings, specialising in overuse training injuries, rehabilitation, yoga, sports injuries and pilates. She believes management of injury first requires better body awareness and nutrition. As a result, Lisa is an accredited Level 1 yoga teacher and has completed a rehabilitation pilates course with Polestar International. In her spare time Lisa is a formidable competitive runner and plays touch football. This led her to complete the Runity Painless Running Certification program to assist her interest in diagnosing and treating injuries sustained through running. Lisa performs comprehensive running assessments and coaching. She has also combined her passions of running and Pilates in developing Pilates classes aimed at improving running performance and preventing injuries.


    B Physiotherapy, University of Newcastle NSW

    Polestar certification in Rehabilitation Pilates

    Level I Yoga instructor




    ** Lisa is currently on maternity leave

    Michaela Muldoon connect therapy and Physiotherapist In-Balance

    Michaela Muldoon

    Senior Physiotherapist

    Michaela returns to In-Balance after living in NSW and starting a family with husband Dave and baby Maeve. Michaela has a special interest in treating pelvic and thoracic/rib problems. She has completed 12 months of study in the Connect therapy model developed by LJ Lee, a world renowned specialist Physiotherapist from Canada. This model of treatment involves looking at the connections and links within the body to determine the underlying cause or "driver" of pain, injury or dysfunction anywhere in the body. This knowledge allows her to assess and treat any region of the body that is creating pain, weakness or non optimal loading resulting in injury. Michaela enjoys running and yoga when not at work.


    B Physiotherapy, Charles Sturt University NSW





    Rachel Austin exercise physiologist at InBalance Physio and Pilates with Rachel Austin Launceston Tasmania

    Rachel Austin

    Exercise Physiologist

    With a career in the fitness industry spanning almost 20 years, Rachel has recently completed a Bachelor of Exercise Science followed by a Professional Honors in Exercise Physiology at the University of Tasmania. Rachel firmly believes that the key to participating in lifelong physical activity is in finding the type of exercise that you enjoy to do. With qualifications and extensive experience in teaching Pilates, Learn to Swim, Les Mills group fitness programs, personal training and sports coaching, Rachel is looking forward to supporting people in finding the right kind of exercise for them as part of her role as an Accredited Exercise Physiologist at In-Balance. Now that her University studies are complete she is keen to start developing a productive garden, run at least one marathon, return to yoga practice and enjoy some down time knitting and crocheting.


    Bachelor of Exercise Science, University of Tasmania 2016.

    Bachelor of Exercise Physiology (Prof Hons), University of Tasmania

    ESSA Member, AES, AEP.

    Polestar Pilates – Mat & Studio certification



    Vanessa Bakker Clinical Psychologist at In-Balance

    Vanessa Bakker

    Clinical Psychologist

    Vanessa’s driving passion as a psychologist is to enable people to feel better, solve personal problems, improve relationships, and engage purposefully in life. She enjoys collaborating with clients to develop a more balanced, productive, enjoyable and rewarding life for themselves. Vanessa has over 20 years of experience as a clinical psychologist working in private practice and the public hospital, and community mental health, systems. She holds a keen interest in health psychology and pain management as well as general mental health. Vanessa utilises a number of evidence based therapeutic approaches depending on your needs. She has formal training and extensive experience in modalities such as Cognitive Behavioural Therapy (including CBT-e), Schema Therapy, Motivational Interviewing and Dialectical Behaviour Therapy. She also enjoys mentoring and providing supervision to students, registrars and early career psychologists. When not at work Vanessa loves to check out Tassie’s wilderness treasures with a good bushwalk or a leisurely kayak. When at home she enjoys gardening, good music and hanging out with her Hubby, two teenage kids, a couple of scruffy dogs and friends in an amazing community.


    Bachelor of Science (Clinical Psychology)

    Lil Cox Mental health at In-Balance

    Lil Cox

    Occupational Therapist/Mental Health Services

    Lil has been a qualified mental health service provider for over 20 years, working in both private and public sectors with adults, children and adolescents, couple’s and family’s living with a range of mental health concerns. As an OT, Lil assists people to maximise their participation in their chosen life roles, interest areas and occupations via the application of a range of evidence based psychological techniques. Lil is committed to enabling clients through self-awareness and practical skill development, to improve daily functioning in all life domains. Lil has a special interest in the area of pain management and in particular contributing to interdisciplinary treatment plans to achieve maximum benefit. Lil provides pain education and management based on the biopsychosocial model. CBT based interventions are available, with a particular focus on improving mood and distress, activity participation and general coping. Assistance to develop personal self management plans and to navigate the return to work process can also be provided. Lil has 3 kids, a husband and 2 dogs keeping her very busy outside work. Lil loves travel, playing tennis, bushwalking, hanging at the beach, camping, gardening, eating and drinking with good friends.


    BAppSci(OT) La Trobe University,
    GradDipPainMgt University of Sydney,

    Member of Australian Association of Occupational Therapists.

    Lara Griffiths occupational therapist and hand therapist

    Lara Griffiths

    Occupational Therapist/Hand Therapist

    Lara has 20 years of experience in the practice of hand therapy. She graduated from the University of Sydney in 1997 and commenced her hand therapy career right away. Lara gained her early experience in one of Sydney’s large teaching hospitals before moving to the USA in 1999. She attained the qualification of Certified Hand Therapist (CHT) in 2003 and Accredited Hand Therapist (AHT) in 2018. Lara has worked in a variety of private clinics in Sydney gaining valuable knowledge and experience from very experienced therapists and surgeons along the way, before relocating to Tasmania in 2013. Lara has been providing hand therapy services with Inbalance since August, 2017. Lara is the current President of the Australian Hand therapy Association and is grateful for the opportunity to be part of the growth and recognition of hand therapy in Australia.

    Bachelor of Science (Occupational Therapy) University of Sydney

    Jude Hillhouse Polestar pilates instructor and educator

    Jude Hillhouse

    Pilates Instructor

    Jude is a passionate instructor of the Pilates method, having taught in the community of Launceston, Tasmania, for over 10 years. A love of movement which grew organically, over her life, through dance and yoga, enabled the possibility and potential of healing through movement, both physically and mentally. Jude believes that a dedicated practice in mindful forms of movement like Pilates or Yoga brings contentment and a deep grounding sense of balance, Jude is currently an assistant educator with Polestar International.


    Diploma of Professional Pilates

    Yoga instructor

    In-Balance sports physiotherapists

    Gretta Hight

    Pilates Instructor

    Gretta is a dynamic and passionate believer in Pilates. After coming across the method 20 years ago it made a tremendous impact on her workplace injury and helped her recover to continue pursuing her athletic and lifestyle passions. Gretta has been personal training clients for the past 20 years and helping clients to be their best versions of themselves. “What I love most about my work is the clients results and their happy faces when they realise their achievements”.


    Cert IV in Pilates
    Bachelor of Sport and Outdoor Recreation/ Bachelor of Education Monash University

    practice manager In-Balance Physio and Pilates Launceston Tasmania help desk

    Anne McCafferty

    Practice Manager

    Anne ensures our practice runs smoothly and that all clients are treated with respect and confidentiality. Her extensive experience in working with physiotherapists ensures that she is well versed in communicating with clients about their expectations and the benefits of treatment. A skilled problem-solver, ask for Anne if you have any issues that need immediate attention. Or ask about her beloved hounds, Taj and Boof.

    InBalance Physio and Pilates Launceston Tasmania

    Fletch Pretorius


    Fletch is a much valued member of our administration team who has previously studied Business Administration. She enjoys working within the healthcare industry and out of hours Fletch volunteers at her children’s school and at an aged care facility. She is married with two very active teenage boys. Fletch enjoys playing netball, water basketball, swimming and the odd Pilates class.

    In-Balance physio and pilates

    Hannah Churchill


    Hannah has recently ventured into the healthcare industry and is excited to be delivering an exceptional In-Balance experience to our clients. Having previously worked in roles within the hospitality and hotel industries Hannah has a much experience in customer service relations. Hannah has spent the last two years living on the East Coast of Tasmania and enjoys spending her weekends back at the beach with her dog Jasper. Hannah is just starting out in Pilates so you may soon see her alongside you in one of our beginners classes!

    In-Balance sports physiotherapists

    Jazmin Beveridge


    Jazmin is the newest addition to our administration team. She has a background working in the fitness industry as a group fitness instructor as well as working in varying customer service roles. Jazmin has a true passion for mindful movement and regularly participates in yoga, pilates and meditation. She is very passionate about taking care of her own health and well-being. She believes in holistic healing and alternative therapies which is what makes her a great fit for our practice. In her spare time she loves walking in nature, cooking & eating nourishing food. Being an identical twin Jazmin is very close to her family. Her bright and bubbly personality makes it effortless getting to know new people. She loves seeing her smile reflected through others so be sure to give her a smile back as you enter our practice.

    In-Balance admin

    Madeline Scott


    Madeline is the newest recruit to the administration team at In-Balance. With a background predominantly in hospitality and sales, Madeline has a broad experience in customer service relations and is excited to be using these skills as she step into the health industry. Madeline loves meeting new people, and is looking forward to getting to know all of the wonderful In-Balance clients.
    In her spare time she likes to dance, go for walks around the reserve and work on renovating her house. Madeline will always go for a swim at the beach no matter how cold it is and really enjoy pilates, so you will definitely be seeing her face in classes!

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Agreement to the Terms of Use
These Terms and Conditions of Use (the "Terms of Use") apply to the In-Balance Physiotherapy and Pilates Pty Ltd  web site located at inbalancephysio.com.au and all associated sites linked to inbalancephysio.com.au and its subsidiaries and affiliates (collectively, the "Site"). The Site is the property of In-Balance Physiotherapy and Pilates Pty Ltd  and its licensors.  BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

In-Balance Physiotherapy and Pilates Pty Ltd  reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use,  In-Balance Physiotherapy and Pilates Pty Ltd  grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

All text, graphics, user interfaces, visual interfaces, photographs, logos, sounds, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to In-Balance Physiotherapy and Pilates Pty Ltd , and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

You may use information on In-Balance Physiotherapy and Pilates Pty Ltd products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by In-Balance Physiotherapy and Pilates Pty Ltd  for viewing and downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Linked Sites
This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under In-Balance Physiotherapy and Pilates Pty Ltd control, and In-Balance Physiotherapy and Pilates Pty Ltd is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

Online Privacy Policy
By using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site, our social media accounts or our online booking service (via Nookal.com) may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

In-Balance Physiotherapy and Pilates Pty Ltd does not promise that the Site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. The Site and its Content are delivered on an "as-is" and "as-available" basis. All information provided on the Site is subject to change without notice. In-Balance Physiotherapy and Pilates Pty Ltd cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features. Your sole remedy against In-Balance Physiotherapy and Pilates Pty Ltd for dissatisfaction with the site or any content is to stop using the site or any such content.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorised access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

In-Balance Physiotherapy and Pilates Pty Ltd  reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
From 21 December 2001 health service providers covered by the federal Privacy Act needed to comply with ten National Privacy Principles that allow for individuals to exercise new rights and choices about how their personal and health information is handled in the private health sector. The Act also gives people these rights over personal information held by other private sector organisations.

Health information

Health information is defined in both Federal and State Acts as information or opinion about a client regarding such things as wellbeing, disabilities, health services provided or to be provided, and personal information generally. This also includes details such as a person's name, address, account details, Medicare number and health service appointments.

Privacy principles

The Federal Act encompasses ten National Privacy Principles which govern the management of clients health information. The legislation promotes greater openness between health service providers and clients regarding the handling of health information. For example, the legislation gives clients a general right of access to their own client health records and requires health service providers to develop a privacy policy that sets out how they manage health information. To assist health service providers in the private sector to understand their new obligations the Office of the Privacy Commissioner has produced Guidelines on Privacy in the Private Health Sector and a Short Guide for the private health sector.


In general a health service provider is required to:

collect only the information necessary to deliver the health service;
collect lawfully, fairly and not intrusively; and
obtain a persons consent to collect health information about them. This consent may be express or explicit.
Our practice needs to ensure that consumers are informed about why their health information is being collected, who is collecting it, and how it will be used, to whom it may be given and that they can access it if they wish.

Privacy legislation stipulates that a practice should only collect information that is necessary for the practice's functions or normal activities.

The practice uses fair and lawful ways to collect health information and, where reasonable and practicable, collects health information directly from an individual.

The practice takes reasonable steps to make a client understand why information is being collected and who else it might be given to.

The practice is deemed to be collecting information when it gathers, acquires or obtains information from any source and by any means. Collection covers information kept by the practice even where the practice has not asked for the information or has come across it by accident.


In general, the practice should obtain an individuals consent to collect health information. This consent may be implied or express/explicit.

Implied consent refers to circumstances where it is reasonable for the health professional to infer that consent has been given by the client. For example, if a client presents to a physiotherapist and discloses health information which is written down by the physiotherapist during the consultation, this will generally be regarded as the client giving implied consent to the physiotherapist to collect health information for certain purposes. The extent of the purposes will usually be evident from the discussion between the physiotherapist and the client during the consultation.

Express consent refers to consent that is clearly and unmistakably stated (either in writing, orally, or in another fashion where consent is clearly communicated).

Consent to the collection and handling of health information and consent to treatment are two separate authorities provided by the client.

During the course of your treatment we may request permission to take photographs of you. These are to assist your treatment planning, exercise prescription and to record progress.

Use and Disclosure

Use of health information refers to the handling of client information within a practice. Disclosure refers to the transfer of information outside the practice.

A health service provider may use or disclose health information:

for the main reason it was collected (the primary purpose); or
for directly-related secondary purposes, if the consumer would reasonably expect these; or
if the consumer gives consent to the proposed use or disclosure; or
if one of the other provisions under this principle applies.
Directly-related secondary purposes may include:

Necessary information sharing for referral to another health provider
Billing or debt recovery
Reporting an adverse event to an insurer
Disclosure to a lawyer for the defence of legal proceedings
Quality assurance or clinical audit activities which seek to improve a clinical service.
Other purposes for use or disclosure of health information

The practice should only use and disclose health information for other than primary or directly related secondary purposes, if the client gives consent (express or implied) or if an exception applies. Exceptions include uses or disclosures required or authorised by law; uses or disclosures necessary to manage a threat to someone’s life, health or safety; and uses or disclosures for research provided certain conditions are met.

Mandatory Reporting

Health professionals in the practice must use or disclose health information if the law requires them to do so. For example, health professionals are required to report child abuse (under care and protection laws) and notify the diagnosis of certain communicable diseases (under public health laws).

Legal proceedings

If a health professional is served with a subpoena or other form of Court order requiring the production of documents to the Court they are generally required to supply the documents. If a health professional is concerned about how to proceed, they can seek advice from the Registrar of the Court or Tribunal which issued the order or from a lawyer.

Training and education

The use of health information for training and education will usually require the client’s consent. Where consent is sought, the individual should have a genuine choice and not be pressured to agree. If the practice uses de-identified health information for training, client consent is not required.

Public health and safety research and statistics

The practice may use or disclose health information without consent for research or statistics that are relevant to public health or safety. The health information may be used or disclosed only if:

the activities cannot be undertaken with de-identified data
seeking consent is impracticable
the activities are carried out in accordance with guidelines of the National Health and Medical Research Council
the practice reasonably believes the organisation to which the health information is disclosed will not further disclose it.
Transfer of information to another health service provider

If a client wants to transfer to a physiotherapist in another practice, they can authorise the disclosure of health information from the original practice to a new practice. A copy of the health information could be transferred in this way. For medico-legal reasons, our practice retains the original record and provides the new physiotherapist with a summary or a copy. If a summary of the client’s health record is provided to the new physiotherapist, a copy of the summary should be kept on file for record purposes.

Our practice charges a reasonable fee to the practice or the client for transferring the client’s health record to another practice.

Client health information that is transmitted electronically over a public network such as the internet can pose significant privacy risks. It is technically possible for a third party to intercept and read emails or for emails to be inadvertently sent to the wrong person. Practices should not transfer client information by email unless it is encrypted.

If the original practice declines to transfer the health information, the client may seek access to the information, request a copy and then take it to the new practice.

Use of health information for practice marketing purposes:

The APA contends that advertising which seeks to inform the public on the scope and availability of physiotherapy services is appropriate. The APA supports the Australian Competition and Consumer Commission (ACCC) position that advertising offers a rich source of information which allows consumers to make informed decisions around their treatment choices and to compare physiotherapy services with a range of professions. Advertising that complies with the Trade Practices Act (1974)1 and provides consumers with choice should be encouraged amongst the profession.


Everyone hates being bombarded with ads for things they don't need or have any interest in. We may use your personal information to send you advertising that is customised or more relevant to your interests, characteristics or general location. This doesn't necessarily mean you'll get more advertising. It just means that the advertising that you see will hopefully be more relevant to you. We may advertise by mail, phone, email, text, and online via the internet and in apps.

Opting out

We'll make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can tell our admin staff.

You can opt out of receiving online relevant advertising material at any time by clicking on the unsubscribe button displayed on digital advertising material.


We are committed to ensuring any information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

How we use the cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages on the website are being used, to help us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use the information collected for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Control your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at admin@inbalancephysio.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us you wish this to happen.

www.inbalancephysio.com.au may contain links to other websites.

In-balance Physiotherapy and Pilates is not responsible for the privacy policies or practices of any third party.