• Your In-Balance Allied Health Collaboration

    Launceston's most comprehensive Allied Healthcare and Wellness Professionals all in one easy central location

    Natalie Whish-Wilson founding physiotherapist  connect therapy at InBalance Physio Launceston

    Natalie Whish-Wilson

    Senior Physiotherapist/Director

    Natalie's passion for encouraging life balance and wellbeing throughout the rehabilitation journey led her to establish In-Balance Physiotherapy and Pilates. She believes whole body health is more than just a sum of its parts and uses a biopsychosocial approach to empower her clients. Natalie has a wealth of experience in the assessment and treatment of complex lumbo-sacral, pelvic and cervico-thoracic presentations, scoliosis and dry needling. She has recently completed further training under the tutelage of Canadian Specialist Physio Linda Joy Lee in the Connect Therapy model of whole body assessment and treatment. Natalie has been implementing Pilates and core control training in the treatment of spinal pain, sports injuries and dance since 2002. She has also undertaken further study into post natal corrective exercise and education which she applies in her mums and bubs post natal recovery classes. Natalie has a Diploma in Professional Pilates, is a mentor with Polestar Pilates International and has completed a Dance Medicine Australia (DMA) Clinical Pilates course. Natalie enjoys travel, bushwalking and sharing good wine, food and laughs with friends.

     

    BSc Physiotherapy, Member APA, Curtin University WA

    Member APA & Musculoskeletal Physiotherapy Group

    Member Physiotherapy Business Group

    Diploma of Professional Pilates

     

    BOOK ONLINE WITH NATALIE

    Scott Beeston's  neuro, rehab, pilates concussion and vertigo  and physio treatments at In-Balance

    Scott Beeston

    Senior Physiotherapist/Director

    Through his extensive experience at the LGH Scott has further developed a broad knowledge of musculoskeletal, cardiorespiratory and neurological rehabilitation. He has an interest in the management of dizziness conditions, stroke rehabilitation, multiple sclerosis, Parkinson's and falls prevention. More recently Scott has undertaken further study into comprehensive concussion management from acute injury to return to sport. As a keen basketballer, Scott understands the importance of prevention and management of injuries in his role of team Physio for the Launceston Tornadoes. Scott is accredited in rehabilitation pilates with Polestar International and is keen to share his knowledge of its application with others. Scott and his wife Katie are the the proud parents of two beautiful boys.

     

    B Physiotherapy, La Trobe University VIC

    Member APA & Sports Physiotherapy Group

    Member Physiotherapy Business Group

    Polestar certification in Rehabilitation Pilates

    Complete Concussion Management Inc. Certified Clinician

     

    BOOK ONLINE WITH SCOTT

    Michelle Walkden combines Physiotherapy and spinal rehab  at In-Balance Launceston Tasmania

    Michelle Walkden

    Senior Physiotherapist/Director

    Michelle's expertise is in the management of pathology of the spine. She has previously worked in an enhanced scope of practice capacity with spinal surgeons and attended national and international conferences on the latest research in spinal surgery, pain and rehabilitation. Michelle’s role at In-Balance is to use her acquired skills in reading MRI and performing special neurological tests to help accurately assess and treat spinal conditions. Michelle has completed training in Pilates with Polestar and enthusiastically instructs our hydrotherapy classes at the aquatic centre. Outside of work, Michelle's love of movement sees her teaching salsa and enjoying bush walking and biking with her two boys.

     

    B App Sc Physiotherapy, Curtin University WA

    Member APA & Musculoskeletal Group

    Member Physiotherapy Business Group

    Polestar certification in Rehabilitation Pilates

     

    BOOK ONLINE WITH MICHELLE

     Linda King physio watson headache technique

    Linda King

    Senior Physiotherapist

    Linda has worked in Private Practice in Launceston for over 20 years and has a wide range of experience in treating all musculoskeletal areas. She enjoys assisting her patients to return to normal function: work, sport and everyday life. Her approach combines manual therapy, exercise and education. Linda is a Watson Headache® Certified Practitioner and has developed expertise in managing headache and migraine by treating the neck. Working with headache has lead to an interest in treating dizziness and Vestibular Rehabilitation and concussion management. Linda's other areas of experience include treatment of shoulder, neck and back symptoms. Linda has worked in a range of occupational workplace settings, providing onsite treatment, rehabilitation, manual handling, ergonomic assessments and education. Outside of work Linda aims to keep fit and enjoys exploring Tassie’s outdoors with family and friends. At home she enjoys gardening and cooking.

     

    Bachelor App Sci (Physiotherapy) University of Sydney

    Member APA and Musculoskeletal Physiotherapy Group

    Watson Headache® Certified Practitioner

    Complete Concussion Management Inc. Certified Clinician

     

    BOOK ONLINE WITH LINDA

    Alana Mitchell physio enjoys womens health and SIJ pain

    Alana Mitchell

    Physiotherapist

    Alana hails from Western Australia where she studied Physiotherapy and began her career in Private Practice. Having a background in Exercise Physiology, movement and exercise has been a focus and passion in helping clients to return to function and achieve their goals. Alana likes to treat a wide variety of musculoskeletal conditions and has further training in the treatment of sacro-iliac joint dysfunction and some special interest in pre and post natal women. She is also certified with Polestar Australia in Pilates for Rehabilitation. Outside of work Alana enjoys exploring the beautiful surrounds, food and wine that Tassie has to offer. Alana is returning from maternity leave with her 2 beautiful daughters.

     

    Bachelor of Science (Physiotherapy) Curtin University

    Bachelor of Science (Exercise and Health Science) University of WA

    Polestar certification in Rehabilitation Pilates

     

    BOOK ONLINE WITH ALANA

    Rowan Anderson physio that treats runners and sports injuries

    Rowan Anderson

    Physiotherapist

    Rowan originally grew up on a farm in Byron Bay, NSW and studied Physiotherapy and Exercise Science on the Gold Coast. Rowan has worked in multiple hospitals in many settings most recently at the LGH and has experience working with sporting teams, demonstrating his wealth of knowledge in all areas of Physiotherapy. Being a passionate runner and surfer, he has a keen interest in treating running related injuries, sporting related injuries and musculoskeletal conditions to get the best outcome for his patients. Rowan's inspiration is Kelly Slater (47 years old and world no. 1 professional surfer) proving at any age, you can do the activities you love if you look after your health and well-being. Rowan hopes to inspire all of his clients by looking after their health and well-being.

     
     
    Bachelor of Science (Physiotherapy and Exercise Science) Griffith University 
     
    BOOK ONLINE WITH ROWAN
    Daniel Justice NDIS physio

    Daniel Justice

    Senior Physiotherapist

    Through his extensive experience at the Royal Perth Hospital, St Giles, Disability and Community Support and the LGH Daniel has a well-developed knowledge of disability and neurological rehabilitation. He has a professional interest in Cerebral palsy, Stroke/Traumatic Brain injury, MS, Down Syndrome, Amputees and Spinal cord injury rehabilitation. Daniel has experience in teaching running groups for people following strokes and head injuries as well as assisting people with various disabilities to play sport. He is passionate about assisting people to reach the height of their potential who are living with complex physical and neurological conditions. Daniels background in complex rehabilitation has fostered skills to assist people to develop the most efficient and effective movement patterns. This is especially relevant as people with disabilities as they face the challenges of ageing. As both a parent and a past head of Physiotherapy at St Giles Daniel is well equipped to assist parents and their children develop physical skills for health and wellbeing from birth to moving out of home. Daniel and his wife Emily are the proud parents of an intelligent but cheeky girl and look forward to raising her with a focus on community and sustainability. When not working in the veggie patch with his family Daniel plays squash and tries to get out on the bike as much as possible.

    BSc Physiotherapy University of Notre Dame Australia

    Tim Stirling treats runners and ankle injuries

    Tim Stirling

    Physiotherapist

    Tim has relocated from regional Victoria where he completed his Physiotherapy studies in 2013 and gained experience working across a range of settings in the public and private sector.

    He is currently completing his post-graduate study in Musculoskeletal Physiotherapy and is looking forward to using his expanding knowledge to achieve even greater outcomes for his clients. He enjoys treating a wide range of general injuries and sporting conditions and has completed further training in the management of running related issues, lower limb and shoulder conditions.

    Outside of work, Tim enjoys running having completed multiple marathons as well as cycling, hiking and playing tennis.

     

    Bachelor of Health Science and Masters of Physiotherapy

    Latrobe University

     

    BOOK ONLINE WITH TIM

    Tanushka Alva physio that treats persistent pain and sports injuries

    Tanushka Alva

    Physiotherapist

    Tanushka grew up in the busy city of Mumbai in India where she completed her Bachelor of Physiotherapy. She moved to Tasmania in 2016 after completing her Masters in Clinical Physiotherapy (Sports Major) in Western Australia. Tanushka has a special interest in treating people living with persistent pain and has completed a certificate in Pain Sciences from UniSA. She is passionate about helping people understand more about why they hurt and how they can get back to activities that are meaningful to them. She also enjoys treating various sports related injuries. When she is not working, Tanushka is baking, cooking, travelling, at the gym or chasing down a good cup of coffee.

     

    Bachelor of Physiotherapy Padmashree Dr D.Y. Patil University

    Masters of clinical Physiotherapy (Sports Physio) Curtin University

     

    BOOK ONLINE WITH TANUSHKA

    Running performance and physio by Lisa Barnett at In-Balance Physio and Pilates Launceston

    Lisa Barnett

    Senior Physiotherapist

    Lisa has a wealth of experience in a range of health settings, specialising in overuse training injuries, rehabilitation, yoga, sports injuries and pilates. She believes management of injury first requires better body awareness and nutrition. As a result, Lisa is an accredited Level 1 yoga teacher and has completed a rehabilitation pilates course with Polestar International. In her spare time Lisa is a formidable competitive runner and plays touch football. This led her to complete the Runity Painless Running Certification program to assist her interest in diagnosing and treating injuries sustained through running. Lisa performs comprehensive running assessments and coaching. She has also combined her passions of running and Pilates in developing Pilates classes aimed at improving running performance and preventing injuries.

     

    B Physiotherapy, University of Newcastle NSW

    Polestar certification in Rehabilitation Pilates

    Level I Yoga instructor

     

    BOOK ONLINE WITH LISA

     

    ** Lisa is currently on maternity leave

    Michaela Muldoon connect therapy and Physiotherapist In-Balance

    Michaela Muldoon

    Senior Physiotherapist

    Michaela returns to In-Balance after living in NSW and starting a family with husband Dave and baby Maeve. Michaela has a special interest in treating pelvic and thoracic/rib problems. She has completed 12 months of study in the Connect therapy model developed by LJ Lee, a world renowned specialist Physiotherapist from Canada. This model of treatment involves looking at the connections and links within the body to determine the underlying cause or "driver" of pain, injury or dysfunction anywhere in the body. This knowledge allows her to assess and treat any region of the body that is creating pain, weakness or non optimal loading resulting in injury. Michaela enjoys running and yoga when not at work.

     

    B Physiotherapy, Charles Sturt University NSW

     

    BOOK ONLINE WITH MICHAELA

     

     

    In-Balance admin

    Suzanne Klower

    Senior Physiotherapist

    Susanne hails from NSW having worked in many different roles throughout her career. Suzanne enjoys people and communicating and relating in meaningful and helpful ways, a quality she brings to her work at In-Balance. Suzanne enjoys learning and using her extensive experience and skills to work her way around problems and find alternate solutions instead of giving up or accepting the status quo. As part of the In-Balance team Suzanne loves to share her experience and expertise and is equally keen to gain as much knowledge from her colleagues, given any opportunity. Outside of work Suzanne enjoys fly fishing, mountain biking, hiking, yoga, swimming and kayaking. Basically any adventure!

    Bachelor of Applied Sc. Physiotherapy Cumberland College NSW

    Titled Sports Physiotherapist APA

    Grad Dip Manipulative Physiotherapist University of Sydney

    Acupuncturist ASG NSW

    Rachel Austin exercise physiologist at InBalance Physio and Pilates with Rachel Austin Launceston Tasmania

    Rachel Austin

    Exercise Physiologist

    With a career in the fitness industry spanning almost 20 years, Rachel has recently completed a Bachelor of Exercise Science followed by a Professional Honors in Exercise Physiology at the University of Tasmania. Rachel firmly believes that the key to participating in lifelong physical activity is in finding the type of exercise that you enjoy to do. With qualifications and extensive experience in teaching Pilates, Learn to Swim, Les Mills group fitness programs, personal training and sports coaching, Rachel is looking forward to supporting people in finding the right kind of exercise for them as part of her role as an Accredited Exercise Physiologist at In-Balance. Now that her University studies are complete she is keen to start developing a productive garden, run at least one marathon, return to yoga practice and enjoy some down time knitting and crocheting.

     

    Bachelor of Exercise Science, University of Tasmania 2016.

    Bachelor of Exercise Physiology (Prof Hons), University of Tasmania

    ESSA Member, AES, AEP.

    Polestar Pilates – Mat & Studio certification

     

    BOOK ONLINE WITH RACHEL

    In-Balance admin

    Chloe Oliver

    Exercise Scientist

    Chloe is a Launceston local who has recently completed a Bachelor of Exercise and Sport Science followed by an honour’s year in Clinical Exercise Physiology at the University of Tasmania. Chloe has a strong interest in helping others though exercise to achieve their goals, overcome injuries and feel better in themselves. While making her clients feel welcomed and supported on their exercise journey. Outside of work Chloe enjoys travelling and exploring new cuisines. On the sporting side of things, Chloe has played netball from a young age and continues to be involved in primary care for Cavaliers State League netball club. Also, if she can find a mountain with snow, she enjoys snowboarding.


    Bachelor of Exercise and Sport Science 2019
    Bachelor of Exercise and Sport Science with Clinical Honours in Exercise Physiology 2020

     

    BOOK ONLINE WITH CHLOE

    Vanessa Bakker Clinical Psychologist at In-Balance

    Vanessa Bakker

    Clinical Psychologist

    Vanessa’s driving passion as a psychologist is to enable people to feel better, solve personal problems, improve relationships, and engage purposefully in life. She enjoys collaborating with clients to develop a more balanced, productive, enjoyable and rewarding life for themselves. Vanessa has over 20 years of experience as a clinical psychologist working in private practice and the public hospital, and community mental health, systems. She holds a keen interest in health psychology and pain management as well as general mental health. Vanessa utilises a number of evidence based therapeutic approaches depending on your needs. She has formal training and extensive experience in modalities such as Cognitive Behavioural Therapy (including CBT-e), Schema Therapy, Motivational Interviewing and Dialectical Behaviour Therapy. She also enjoys mentoring and providing supervision to students, registrars and early career psychologists. When not at work Vanessa loves to check out Tassie’s wilderness treasures with a good bushwalk or a leisurely kayak. When at home she enjoys gardening, good music and hanging out with her Hubby, two teenage kids, a couple of scruffy dogs and friends in an amazing community.

     

    Bachelor of Science (Clinical Psychology)

    Lil Cox Mental health at In-Balance

    Lil Cox

    Occupational Therapist/Mental Health Services

    Lil has been a qualified mental health service provider for over 20 years, working in both private and public sectors with adults, children and adolescents, couple’s and family’s living with a range of mental health concerns. As an OT, Lil assists people to maximise their participation in their chosen life roles, interest areas and occupations via the application of a range of evidence based psychological techniques. Lil is committed to enabling clients through self-awareness and practical skill development, to improve daily functioning in all life domains. Lil has a special interest in the area of pain management and in particular contributing to interdisciplinary treatment plans to achieve maximum benefit. Lil provides pain education and management based on the biopsychosocial model. CBT based interventions are available, with a particular focus on improving mood and distress, activity participation and general coping. Assistance to develop personal self management plans and to navigate the return to work process can also be provided. Lil has 3 kids, a husband and 2 dogs keeping her very busy outside work. Lil loves travel, playing tennis, bushwalking, hanging at the beach, camping, gardening, eating and drinking with good friends.

     

    BAppSci(OT) La Trobe University,
    GradDipPainMgt University of Sydney,

    Member of Australian Association of Occupational Therapists.

    Lara Griffiths occupational therapist and hand therapist

    Lara Griffiths

    Occupational Therapist/Hand Therapist

    Lara has 20 years of experience in the practice of hand therapy. She graduated from the University of Sydney in 1997 and commenced her hand therapy career right away. Lara gained her early experience in one of Sydney’s large teaching hospitals before moving to the USA in 1999. She attained the qualification of Certified Hand Therapist (CHT) in 2003 and Accredited Hand Therapist (AHT) in 2018. Lara has worked in a variety of private clinics in Sydney gaining valuable knowledge and experience from very experienced therapists and surgeons along the way, before relocating to Tasmania in 2013. Lara has been providing hand therapy services with Inbalance since August, 2017. Lara is the current President of the Australian Hand therapy Association and is grateful for the opportunity to be part of the growth and recognition of hand therapy in Australia.


    Bachelor of Science (Occupational Therapy) University of Sydney

    Jude Hillhouse Polestar pilates instructor and educator

    Jude Hillhouse

    Pilates Instructor

    Jude is a passionate instructor of the Pilates method, having taught in the community of Launceston, Tasmania, for over 10 years. A love of movement which grew organically, over her life, through dance and yoga, enabled the possibility and potential of healing through movement, both physically and mentally. Jude believes that a dedicated practice in mindful forms of movement like Pilates or Yoga brings contentment and a deep grounding sense of balance, Jude is currently an assistant educator with Polestar International.

     

    Diploma of Professional Pilates

    Yoga instructor

    In-Balance admin

    Melissa Jones

    Pilates Instructor

    Melissa returns from maternity leave after the birth of her beautiful boy Huon. Melissa’s first pilates session was at age 11, at The Australian Ballet School to help with knee pain and alignment. Pilates quickly became a part of her warm up routine, preparing her body for dance and crucial in rehabilitation from injuries. She holds a Diploma in Professional Pilates Instruction and a Bachelor of Dance, Honours (Victorian College of the Arts). She has enjoyed an extensive career as a professional dancer and teacher, including performing in Melbourne’s Dance Massive Festival. Melissas clients have included professional dancers, circus artists, athletes, Australian Ballet School and people from all walks of life. Melissa was also a faculty member at National Pilates Training as a Student Clinic Supervisor and Assessor. Mentoring future Pilates instructors. An active member of Pilates Alliance Australasia, she regularly attends international movement research workshops. Recently to NYC with Julliard conditioning coach Irene Dowd.

     

    Bachelor of Dance, Honours (VCA)

    Diploma of Professional Pilates Instruction (NPT)

    A.R.A.D. (Royal Academy of Dance)

    In-Balance sports physiotherapists

    Gretta Hight

    Pilates Instructor

    Gretta is a dynamic and passionate believer in Pilates. After coming across the method 20 years ago it made a tremendous impact on her workplace injury and helped her recover to continue pursuing her athletic and lifestyle passions. Gretta has been personal training clients for the past 20 years and helping clients to be their best versions of themselves. “What I love most about my work is the clients results and their happy faces when they realise their achievements”.

     

    Cert IV in Pilates
    Bachelor of Sport and Outdoor Recreation/ Bachelor of Education Monash University

    practice manager In-Balance Physio and Pilates Launceston Tasmania help desk

    Anne McCafferty

    Practice Manager

    Anne ensures our practice runs smoothly and that all clients are treated with respect and confidentiality. Her extensive experience in working with physiotherapists ensures that she is well versed in communicating with clients about their expectations and the benefits of treatment. A skilled problem-solver, ask for Anne if you have any issues that need immediate attention. Or ask about her beloved hounds, Taj and Boof.

    InBalance Physio and Pilates Launceston Tasmania

    Fletch Pretorius

    Admin

    Fletch is a much valued member of our administration team who has previously studied Business Administration. She enjoys working within the healthcare industry and out of hours Fletch volunteers at her children’s school and at an aged care facility. She is married with two very active teenage boys. Fletch enjoys playing netball, water basketball, swimming and the odd Pilates class.

    In-Balance physio and pilates

    Hannah Churchill

    Admin

    Hannah has recently ventured into the healthcare industry and is excited to be delivering an exceptional In-Balance experience to our clients. Having previously worked in roles within the hospitality and hotel industries Hannah has a much experience in customer service relations. Hannah has spent the last two years living on the East Coast of Tasmania and enjoys spending her weekends back at the beach with her dog Jasper. Hannah is just starting out in Pilates so you may soon see her alongside you in one of our beginners classes!

    In-Balance sports physiotherapists

    Jazmin Beveridge

    Admin

    Jazmin is the newest addition to our administration team. She has a background working in the fitness industry as a group fitness instructor as well as working in varying customer service roles. Jazmin has a true passion for mindful movement and regularly participates in yoga, pilates and meditation. She is very passionate about taking care of her own health and well-being. She believes in holistic healing and alternative therapies which is what makes her a great fit for our practice. In her spare time she loves walking in nature, cooking & eating nourishing food. Being an identical twin Jazmin is very close to her family. Her bright and bubbly personality makes it effortless getting to know new people. She loves seeing her smile reflected through others so be sure to give her a smile back as you enter our practice.

    In-Balance admin

    Madeline Scott

    Admin

    Madeline is the newest recruit to the administration team at In-Balance. With a background predominantly in hospitality and sales, Madeline has a broad experience in customer service relations and is excited to be using these skills as she step into the health industry. Madeline loves meeting new people, and is looking forward to getting to know all of the wonderful In-Balance clients.
    In her spare time she likes to dance, go for walks around the reserve and work on renovating her house. Madeline will always go for a swim at the beach no matter how cold it is and really enjoy pilates, so you will definitely be seeing her face in classes!

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Agreement to the Terms of Use
These Terms and Conditions of Use (the "Terms of Use") apply to the In-Balance Physiotherapy and Pilates Pty Ltd  web site located at inbalancephysio.com.au and all associated sites linked to inbalancephysio.com.au and its subsidiaries and affiliates (collectively, the "Site"). The Site is the property of In-Balance Physiotherapy and Pilates Pty Ltd  and its licensors.  BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
In-Balance Physiotherapy and Pilates Pty Ltd  reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use,  In-Balance Physiotherapy and Pilates Pty Ltd  grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
IN-BALANCE TERMS & CONDITIONS
In person Bookings, Attendance & Payment

A minimum of two people are required for a group class to proceed. You will be contacted via text, phone or email should a class be cancelled.
Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio.
If a class you particularly want is fully booked please sign up for the waiting list. Due to our 12hr cancellation policy there is movement in the classes.
Should a place become available then you will receive either an email or text from us offering you a place in the class.
You are under no obligation to take a waitlisted offer; however, we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client.
Failure to respond to the waitlist offer will result in a lost session.
Out of consideration for the Instructor, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to enter.
Owners and/or Instructors reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Instructors reserve the right to turn clients away if they do not have the correct medical clearance.
If you are pregnant or have recently been pregnant we may require clearance from your doctor in order for you to participate in Pilates classes. Please always inform your instructor if you are pregnant.
Please contact via email or phone if you have any questions relating to pregnancy.
Sessions are not transferable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions.
Cancellations
Cancellations/Rescheduling classes need to be made more than 12 hours prior to your class beginning (morning or evenings).
We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios, therefore, NO exceptions will be made.
Late cancellations will incur a lost session. At In-Balance our class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhered to.
Instructors and classes are subject to change without notice. In-Balance reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 12-hour time frame or are a no-show/absent from your class you will lose your session.
Payment Policy
Payment must be made upon booking, NO exceptions. To book into a class you must either have credits in your account or pay at the time of booking.

Communicable Diseases
If you have contracted a communicable disease, please ensure you have clearance in writing from your doctor before attending your next class. This is for the safety and well-being of all our clients, staff and customers.

Personal Agreement
I agree that In-Balance is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against In-Balance or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. In-Balance does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to an In-Balance staff member. By booking into a class you automatically agree to the above Terms & Conditions.

IN-BALANCE ONLINE PROGRAM

Terms & Conditions / Terms of Sale

Weekly Direct Debits for In-Balance Online

Weekly Direct Debits are valid for 1 week (7 days) and are activated on your chosen direct debit start date, automatically renewing every week.
Weekly Direct Debits are non-refundable and are not transferable between individuals and CANNOT be extended.
Weekly Direct Debits can be cancelled at any time before the next weekly pay cycle via email to admin@inbalancephysio.com.au
Payment will be automatically deducted from your nominated credit card each week (on your chosen day).
Upon commencing any weekly membership, you are agreeing to a 4-week commitment and you may not cancel your membership before this period ends.
Please contact admin@inbalancephysio.com.au should you wish to discuss this.
If your weekly payment is declined due to insufficient funds or an expired or invalid card, the Mindbody Online system will re-attempt the transaction for 2 days.
After this point a $5 administration fee will be added to help us recover the cost of the merchant fees from the failed transactions.
Welcome to the In-Balance Online Program

The In-Balance Online Program is designed to provide you with high quality video of some of our signature classes; The In-Balance Online Program is not directed at people under eighteen (18) years of age. The In-Balance Online Program is owned by In-Balance. These Terms & Conditions of Use (this “Agreement”) apply to all of the products, services and websites offered by the In-Balance Online Program, the mobile or tablet versions thereof, any In-Balance software, and any applications created by In-Balance whether available through a social networking site or its subsidiaries or affiliated companies (collectively, the “Service”). Please note that the availability of any In-Balance Online Program applications on a social networking site, mobile or tablet device, internet television or other technology platform does not indicate any relationship or affiliation between In-Balance and such social networking site, mobile or tablet device, or internet television or other technology platform.

PLEASE READ THIS TERMS OF USE AGREEMENT VERY CAREFULLY BEFORE USING THE IN-BALANCE ONLINE PROGRAM

Acceptance of Terms
This Agreement sets forth legally binding terms for your use of the In-Balance Online Program. By using the In-Balance Online Program, you agree to be bound by this Agreement, whether you are a “Visitor” (which means that you simply browse the website, without access to content) or you are a “Member” (which means that you have registered as a user). If you do not accept the terms of this Agreement, you should leave the In-Balance Online Program and discontinue use of the Service immediately. We may modify this Agreement from time to time, and such modification shall be effective upon its posting on the website. You agree to be bound by any modification to this Agreement when you use the In-Balance Online Program after any such modification is posted; it is therefore important that you review this Agreement regularly.

General Registration Requirements
If you wish to make use of the Service, you must read this Agreement and indicate your acceptance during the registration process. In consideration of your use of the Service, you represent that you are of legal age to form a binding contract. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form available on the In-Balance Online Program (the “Registration Data”) and (b) maintain and promptly update your Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, In-Balance reserves the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof) at any time. Use of the Service and of the In-Balance Online Program is void where prohibited. Content on In-Balance Online Program is provided to you “AS IS” for your information and personal use only and may not be copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of In-Balance. In-Balance reserves all rights not expressly granted in and to theIn-Balance Online Program and the Content. You may access the In-Balance Online Program and Content as available: for your information and personal use; as intended through the normal functionality of the In-Balance Online Program; and for Streaming, (“Streaming” or “Stream” means a contemporaneous digital transmission of an audiovisual work via the Internet from the Service to a user’s device in such a manner that the data is intended for real-time viewing and not intended to be copied, stored, permanently downloaded, or redistributed by the user).

Health Disclaimer
Physical exercise, in all of its forms and with or without the use of equipment such as bands, discs, balls or any other equipment that may be suggested by an instructor, is a strenuous physical activity. Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, program or using any suggested equipment, shown in any of the video clips on the In-Balance Online Program. In-Balance is not a medical organisation and its instructors or staff cannot give you medical advice or diagnosis. All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your election while viewing In-Balance Online Program videos. Nothing contained in the videos should be construed as any form of such medical advice or diagnosis. By using the In-Balance Pilates Online Program you represent that you understand that physical exercise involves strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities on the In-Balance Online Program, you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have. You understand that, from time to time instructors may suggest physical adjustments or the use of equipment and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition. You expressly waive and release any claim that you may have at any time for injury of any kind against In-Balance or any person or entity involved with In-Balance, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives.

Minors
In-Balance content is not directed to persons under eighteen (18) years of age, and by providing information about yourself to In-Balance you are representing that you are eighteen (18) years of age or older.

Member Account, Password and Security
If you register for the In-Balance Online Program, you will be required to choose a password and username, and you may be asked for additional information regarding your account, such as your email address. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify In-Balance of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you log out from your account at the end of each session. You may never use another Member’s account without prior authorisation from In-Balance. In-Balance will not be liable for any loss or damage arising from your failure to comply with this Agreement.

Prohibited Conduct
You agree not to use the Service to post or otherwise transmit information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials (“Content” means the transmission of information, data, text, software, music, sound, photographs, graphics, video, messages, tags or other materials generated by a user) that: is patently offensive and/or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; harasses or advocates harassment of another person; exploits people in a sexual or violent manner; contains nudity, violence, pornography, sexually explicit material or offensive subject matter; provides any telephone numbers, street addresses, last names or email addresses of anyone other than your own; promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; violates any intellectual property or other proprietary right of any third party, including Content that promotes an illegal or unauthorised copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture installed copy-protect devices, or providing pirated music or links to pirated music files; involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging, “spimming,” or “spamming”; contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page); furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; solicits passwords or personal identifying information from other users; involves commercial activities and/or sales without Peaches prior written consent, such as contests, sweepstakes, barter, advertising, and/or pyramid schemes; includes a photograph of another person that you have posted without that person’s consent or otherwise constitutes an invasion of an individual’s privacy or infringement of publicity rights; denigrates, ridicules, or demeans another person; or contains a virus or other harmful component. You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses the In-Balance Online Program in a manner that sends more request messages to the In-Balance servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser.

Responsibility for Content
You, and not In-Balance, are entirely responsible for all Content that you post, email, transmit or otherwise make available via the In-Balance Online Program. In-Balance does not control the Content posted by any users and, as such, we do not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Service, you may be exposed to Content that you deem offensive, indecent or objectionable. Under no circumstances will In-Balance be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred at any time as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Service.

Termination or Suspension of Account
You agree that In-Balance may at any time and for any reason, including a period of account inactivity, terminate your access to In-Balance Online Program services, or restrict or suspend your access to all or any part of the Service at any time, for any or no reason, with or without prior notice, and without liability.

Preservation/Disclosure
You acknowledge, consent and agree that In-Balance may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process nationally or internationally; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; (e) protect the rights, property or personal safety of Peaches, its users and the public; or (f) pursuant to the terms of the Privacy Policy.

Security Components
You understand that the In-Balance software embodied within the In-Balance Online Program may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by In-Balance and/or content providers who provide content to In-Balance. You may not attempt to override, disable, circumvent or otherwise interfere with any such security components and usage rules embedded into In-Balance.

Proprietary Rights
All materials on In-Balance, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively, “Material”) are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by In-Balance or by third parties that have licensed or otherwise provided their material to In-Balance.. You acknowledge and agree that all Materials on the Online Program are made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere on this Online Program, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without In-Balance’ prior express written permission. You may not add, delete, distort, or otherwise modify the Material. Any unauthorised attempt to modify any Material, to defeat or circumvent any security features, or to utilise the Online Studio or any part of the Material for any purpose other than its intended purposes is strictly prohibited.

Non-commercial Use
The Service may not be used in connection with any commercial purposes, except as specifically approved by In-Balance. Unauthorised framing of or linking to any of the In-Balance Online Program is prohibited. Commercial advertisements, affiliate links, and other forms of solicitation may be removed from users’ profiles and Content without notice and may result in termination of the In-Balance Online Program.

Other Sites
Our In-Balance Online Program may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). We are not responsible for examining or evaluating, and we do not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of their websites. In-Balance does not assume any responsibility or liability for the actions, product, and content of any such website. Before you use any third party website, you should review the applicable terms of use and policies. The inclusion of a link in any of the websites does not imply In-Balance endorsement of such third party. If you decide to access any such linked websites, you do so at your own risk.

International Use
Due to the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from Australia or the country in which you reside.

Infringement Policy
In-Balance reserves the right in its sole discretion to immediately suspend and/or terminate access to the Service by any user who is alleged to have infringed on the intellectual property rights of In-Balance or of a third party, or otherwise violated any intellectual property laws or regulations. In-Balance policy is to investigate any allegations of copyright infringement brought to its attention. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want In-Balance to delete, edit, or disable the material in question, you must provide In-Balance with all of the following information: (a) a physical or electronic signature of a person authorised to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; (c) identification of the material that is claimed to be infringed or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit In-Balance to locate the material; (d) information reasonably sufficient to permit In-Balance to contact you, such as an address, telephone number, and if available, an electronic mail address at which you may be contacted; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed. For this notification to be effective, you must provide it to In-Balance by email with a return receipt acknowledgement.

User Disputes
You are solely responsible for your interactions with other users. In-Balance reserves the right, but has no obligation, to monitor or mediate disputes between you and other users.

Users
No Sharing. Users of the In-Balance Online Program may not share, give or sell their password or username to any other person or entity. Excessive viewings or logins by any users will be construed by In-Balance as fraudulent use of the In-Balance Online Program. When becoming a user you agree to take all actions possible to protect your username and password from fraudulent use.

Fraudulent Use
Disclaimer of Warranties You agree that your use of the In-Balance Online Program shall be at your sole risk. The In-Balance Online Program and the materials are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permitted by law, In-Balance Online Program, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the In-Balance Online Program and your use thereof. In-Balance makes no warranties or representations about the accuracy or completeness of the In-Balance Online Program content or the content of any sites linked to this website and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Online Studio, (iii) any unauthorised access to or use of In-Balance secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from the In-Balance Online Program, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Online Studio by any third party, and/or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the In-Balance Online Program. In-Balance does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the In-Balance Online Program or any hyperlinked websites or featured in any banner or other advertising, and In-Balance will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

Limitation on Liability
In no event shall In-Balance, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the In-Balance Online Program, (iii) any unauthorised access to or use of In-Balance secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from the In-Balance Online Program, (v) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the In-Balance Online Program by any third party, and/or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the In-Balance Online Program, whether based on warranty, contract, tort, or any other legal theory, and whether or not the In-Balance Online Program is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. You specifically acknowledge that In-Balance shall not be liable for content posted by users or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. Any reference to a person, entity, product, or service on this In-Balance Online Program does not constitute an endorsement or recommendation by In-Balance or any of its employees. In-Balance is not responsible for any third party content on the In-Balance or third party web page accessed from this website, nor does In-Balance warrant the accuracy of any information contained in a third party website or its fitness for any particular purpose. No communication of any kind between you and In-Balance or a representative of In-Balance shall constitute a waiver of any limitations of liability hereunder or create any additional warranty not expressly stated in the terms of use. In-Balance reserves the right to remove any material posted on the In-Balance Online Program that it determines in its sole discretion is violative of any law or right of any person, infringes the rights of any person, or is otherwise inappropriate for posting on the in-Balance Online Program.

Exclusions and Limitations
Those who access or use the In-Balance Online Program from other jurisdictions do so at their own volition and are responsible for compliance with local law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, in certain jurisdictions, some of the above limitations of liability may not apply to you; all other provisions of this Agreement remain in full force and effect.

Additional Terms
We may also require you to follow additional rules, guidelines or other conditions in order to participate in certain promotions or activities available through the In-Balance Online Program, to obtain certain premium Content through the In-Balance Online Program, or for other reasons. These additional terms are part of this Agreement, and you agree to comply with them when you participate in those promotions, or otherwise engage in activities governed by such additional terms.

Modification and Discontinuation
We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently the Service or any of the In-Balance Online Program (or any portion thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of the Service or the In-Balance Online Program.

Assignment
This Agreement and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by In-Balance without restriction.

Integration Clause
This Agreement together with the Privacy Policy and any other legal notices published by In-Balance on the In-Balance Online Program, shall constitute the entire agreement between you and In-Balance concerning the In-Balance Online Program and governs your use of the In-Balance Online Program, superseding any prior agreements between you and In-Balance with respect to the In-Balance Online Program and Service.

Waiver and Severability of Terms
The failure of In-Balance to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Statute of Limitations
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the In-Balance Online Program, the Service or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Governing Law and Venue
This Agreement shall be governed by the laws of Australia, without respect to its conflict of laws principles. Any claim or dispute between you and In-Balance that arises in whole or in part from the In-Balance shall be decided exclusively by a court of competent jurisdiction located in Australia.

Ability to Accept Terms of Service
You affirm that you are at least eighteen (18) years of age, and are fully able and competent to enter into this Agreement, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement.

General
In-Balance reserves the right to amend this Agreement at any time and without notice, and it is your responsibility to review this Agreement for any changes. Your use of the In-Balance Online Program following any amendment of this Agreement will signify your assent to and acceptance of its revised terms.

Questions

If you have any questions or comments regarding this Agreement or the In-Balance Online Program, feel free to contact us by admin@inbalancephysio.com.au

ONLINE STORE

DIGITAL PRODUCTS TERMS & CONDITIONS
The purchase of all digital products, ebooks, pdf downloads and online content is subject to the following terms and conditions. All customers are advised to review these terms and conditions carefully before making any purchase.

All digital products, ebooks, pdf downloads, resource material, videos and online content are subject to copyright protection. Each digital product, ebook, pdf download and online content sold is licensed to a single user only. Customers are not allowed to copy, distribute, share and/or transfer the product/s (and/or their associated username/passwords).

All transactions for purchase of intangible products, ebooks, pdf downloads, resource material, videos and online content are made through payment gateways such as PayPal that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

In case you are not redirected back to our website after purchase or you do not receive an email from us with a link to the product of your purchase, you can immediately contact us with your transaction details, including the email ID through which the payment was made. We will revert back to you with your product details and download link as soon as possible.

All purchases for digital downloads made on www.inbalancephysio.com.au are non-refundable or exchangeable. Since the products made available here are intangible, we cannot accept any request for refunds. In the case where a purchase error is made please contact us via admin@inbalancephysio.com.au to discuss a resolution.

By placing an order with In-Balance, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at In-Balance for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Payments
All transfers conducted through In-Balance are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Additional Information
In-Balance reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.

PHYSICAL PRODUCTS TERMS & CONDITIONS
In-Balance reserves the right to modify or change product specifications as required in order to improve our product range and availability. This will only be done when we consider the alternate product to be of equal or better quality. We recommend that you immediately inspect any product upon delivery to you to ensure that you are completely satisfied with the product, including that the product is of acceptable quality and matches the description of the product. All products come with a 90-day warranty against breakage or manufacturing defect. Requests for replacements of products must take place within 90 days from the original shipment date in order to receive a replacement. All products being returned must be returned in the condition received by you with all original packaging, accessories and/ or manuals. Returns received more than one year after the date of shipment will not be accepted and will be returned to the sender.

Faulty Product
If you receive a product, which is faulty at time of delivery or faults within 90 days, other than by reason of fair wear and tear or misuse by you, please contact In-Balance directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorised by In-Balance. Return costs of faulty products to be assessed will be at the expense of In-Balance. Faulty products must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Incorrectly Described Product
In-Balance tries its best to present the products accurately. In-Balance makes no warranty or representation that the information provided by our suppliers in relation to the product description is accurate, reliable and complete.
If you receive a product which is incorrectly described please contact In-Balance directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorised by In-Balance. Return costs of incorrectly described products to be assessed will be at the expense of In-Balance. Incorrectly described products must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Change of Mind – Refunds/Exchanges
Please choose carefully. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Should you have any questions regarding a particular product, please email us at admin@inbalancephysio.com.au

Adjustment of Order Information
All orders are considered final at time of placement. Please check your details carefully before submitting your order. Should you need to make an adjustment to your order, please contact admin@inbalancephysio.com.au immediately. Once an order is placed, there is no guarantee that it can be altered or changed in any way however, we will endeavour to accommodate where possible. Please note contacting carriers directly is the responsibility of the customer.

Tax, duty and customs charges
Customers located internationally may be required to pay sales tax, duty and/or custom charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. In-Balance is not responsible for any additional taxes and customs charges that are applied.


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From 21 December 2001 health service providers covered by the federal Privacy Act needed to comply with ten National Privacy Principles that allow for individuals to exercise new rights and choices about how their personal and health information is handled in the private health sector. The Act also gives people these rights over personal information held by other private sector organisations.



Health information

Health information is defined in both Federal and State Acts as information or opinion about a client regarding such things as wellbeing, disabilities, health services provided or to be provided, and personal information generally. This also includes details such as a person's name, address, account details, Medicare number and health service appointments.



Privacy principles

The Federal Act encompasses ten National Privacy Principles which govern the management of clients health information. The legislation promotes greater openness between health service providers and clients regarding the handling of health information. For example, the legislation gives clients a general right of access to their own client health records and requires health service providers to develop a privacy policy that sets out how they manage health information. To assist health service providers in the private sector to understand their new obligations the Office of the Privacy Commissioner has produced Guidelines on Privacy in the Private Health Sector and a Short Guide for the private health sector.



Collection

In general a health service provider is required to:

collect only the information necessary to deliver the health service;
collect lawfully, fairly and not intrusively; and
obtain a persons consent to collect health information about them. This consent may be express or explicit.
Our practice needs to ensure that consumers are informed about why their health information is being collected, who is collecting it, and how it will be used, to whom it may be given and that they can access it if they wish.

Privacy legislation stipulates that a practice should only collect information that is necessary for the practice's functions or normal activities.



The practice uses fair and lawful ways to collect health information and, where reasonable and practicable, collects health information directly from an individual.



The practice takes reasonable steps to make a client understand why information is being collected and who else it might be given to.



The practice is deemed to be collecting information when it gathers, acquires or obtains information from any source and by any means. Collection covers information kept by the practice even where the practice has not asked for the information or has come across it by accident.



Consent

In general, the practice should obtain an individuals consent to collect health information. This consent may be implied or express/explicit.



Implied consent refers to circumstances where it is reasonable for the health professional to infer that consent has been given by the client. For example, if a client presents to a physiotherapist and discloses health information which is written down by the physiotherapist during the consultation, this will generally be regarded as the client giving implied consent to the physiotherapist to collect health information for certain purposes. The extent of the purposes will usually be evident from the discussion between the physiotherapist and the client during the consultation.



Express consent refers to consent that is clearly and unmistakably stated (either in writing, orally, or in another fashion where consent is clearly communicated).



Consent to the collection and handling of health information and consent to treatment are two separate authorities provided by the client.



During the course of your treatment we may request permission to take photographs of you. These are to assist your treatment planning, exercise prescription and to record progress.



Use and Disclosure

Use of health information refers to the handling of client information within a practice. Disclosure refers to the transfer of information outside the practice.

A health service provider may use or disclose health information:

for the main reason it was collected (the primary purpose); or
for directly-related secondary purposes, if the consumer would reasonably expect these; or
if the consumer gives consent to the proposed use or disclosure; or
if one of the other provisions under this principle applies.
Directly-related secondary purposes may include:

Necessary information sharing for referral to another health provider
Billing or debt recovery
Reporting an adverse event to an insurer
Disclosure to a lawyer for the defence of legal proceedings
Quality assurance or clinical audit activities which seek to improve a clinical service.
Other purposes for use or disclosure of health information

The practice should only use and disclose health information for other than primary or directly related secondary purposes, if the client gives consent (express or implied) or if an exception applies. Exceptions include uses or disclosures required or authorised by law; uses or disclosures necessary to manage a threat to someone’s life, health or safety; and uses or disclosures for research provided certain conditions are met.



Mandatory Reporting

Health professionals in the practice must use or disclose health information if the law requires them to do so. For example, health professionals are required to report child abuse (under care and protection laws) and notify the diagnosis of certain communicable diseases (under public health laws).



Legal proceedings

If a health professional is served with a subpoena or other form of Court order requiring the production of documents to the Court they are generally required to supply the documents. If a health professional is concerned about how to proceed, they can seek advice from the Registrar of the Court or Tribunal which issued the order or from a lawyer.



Training and education

The use of health information for training and education will usually require the client’s consent. Where consent is sought, the individual should have a genuine choice and not be pressured to agree. If the practice uses de-identified health information for training, client consent is not required.



Public health and safety research and statistics

The practice may use or disclose health information without consent for research or statistics that are relevant to public health or safety. The health information may be used or disclosed only if:

the activities cannot be undertaken with de-identified data
seeking consent is impracticable
the activities are carried out in accordance with guidelines of the National Health and Medical Research Council
the practice reasonably believes the organisation to which the health information is disclosed will not further disclose it.
Transfer of information to another health service provider

If a client wants to transfer to a physiotherapist in another practice, they can authorise the disclosure of health information from the original practice to a new practice. A copy of the health information could be transferred in this way. For medico-legal reasons, our practice retains the original record and provides the new physiotherapist with a summary or a copy. If a summary of the client’s health record is provided to the new physiotherapist, a copy of the summary should be kept on file for record purposes.



Our practice charges a reasonable fee to the practice or the client for transferring the client’s health record to another practice.



Client health information that is transmitted electronically over a public network such as the internet can pose significant privacy risks. It is technically possible for a third party to intercept and read emails or for emails to be inadvertently sent to the wrong person. Practices should not transfer client information by email unless it is encrypted.



If the original practice declines to transfer the health information, the client may seek access to the information, request a copy and then take it to the new practice.



Use of health information for practice marketing purposes:



The APA contends that advertising which seeks to inform the public on the scope and availability of physiotherapy services is appropriate. The APA supports the Australian Competition and Consumer Commission (ACCC) position that advertising offers a rich source of information which allows consumers to make informed decisions around their treatment choices and to compare physiotherapy services with a range of professions. Advertising that complies with the Trade Practices Act (1974)1 and provides consumers with choice should be encouraged amongst the profession.



Advertising

Everyone hates being bombarded with ads for things they don't need or have any interest in. We may use your personal information to send you advertising that is customised or more relevant to your interests, characteristics or general location. This doesn't necessarily mean you'll get more advertising. It just means that the advertising that you see will hopefully be more relevant to you. We may advertise by mail, phone, email, text, and online via the internet and in apps.



Opting out

We'll make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can tell our admin staff.

You can opt out of receiving online relevant advertising material at any time by clicking on the unsubscribe button displayed on digital advertising material.



Security

We are committed to ensuring any information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.



How we use the cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages on the website are being used, to help us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use the information collected for statistical analysis purposes and then the data is removed from the system.



Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Control your personal information

You may choose to restrict the collection or use of your personal information in the following ways:



Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.



If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at admin@inbalancephysio.com.au



We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us you wish this to happen.


www.inbalancephysio.com.au may contain links to other websites.

In-balance Physiotherapy and Pilates is not responsible for the privacy policies or practices of any third party.