Online Physiotherapy & EP Consults
Heres how we can bring balance back to your life
Book an online consult if you cant come in person
Do you need to see a physiotherapist or Exercise Physiologist but have found it wasn’t convenient or possible to attend an appointment at the time or location you wanted?
Telehealth Online is one of the most convenient, quick & simple ways to get solutions for your injury, without having to leave your home or workplace.
Is an online appointment right for me?
There is growing evidence supporting the use of online sessions for Physiotherapy and Exercise Physiology, indicating that these services are usually at least as effective as standard face to face sessions.
What is Online consulting?
Our live video consultation uses a link sent by email or text to a platform called Coviu which gives you access to a consultation with your practitioner. You can utilise this service using computer, phone/IPAD or other device.
Why would I use an online service for a Physiotherapy or Exercise Physiology consult?
What can I expect from an online consultation?
This means that the current COVID-19 pandemic or other illnesses do not hinder you from safely accessing high quality care from the team at In-Balance.
There are times when online therapy may not be suitable, in this instance your therapist will discuss this with you directly and make the most appropriate recommendation.
If you are a Private client payment is required before your online therapy session. A member of the administration team will call you to make payment over the phone. An invoice will then be emailed to you.
Most Private Health funds are offering rebates for online therapy appointments form 14/4/20, as per a normal face to face consult with some restrictions. You will need to check with your individual fund.
Medicare clients are fully rebatable. If you are eligible for an EPC plan, you will be able to access 5 bulk billed Physio Online consultations, therefore you will not be out of pocket. You will need to ask your GP if you qualify and ask your GP provide you with an EPC plan.
NDIS clients have no restrictions on using online therapy services with their funding.
If you are unable to make it to your appointment on the scheduled day or at the allocated time, we ask that you provide 24 hours notice so that we can arrange to serve the health of others. If you are unable to do this, you will be asked to pay the late notice fee (and we don't want to do that to you!). If you are unable to attend your appointment, please CALL US on (03) 6334 4766 to reschedule.
Cancellation of online therapy services is covered by In-Balance’s Late notice Fee Policy.
If you do not ‘join the call’ at the time of your appointment, your clinician will attempt to contact you to make sure everything is okay. If they are unable to get in contact, Late notice fees will apply.
Confidentiality, Privacy and Consent
Coviu satisfies the stringent security and privacy requirements of online healthcare businesses. As with all our sessions, any information provided within the session will be kept in strict confidence and comply with State and Federal privacy policies.
Online consults Pricing
Need to make an appointment but cant be there in person?
Take advantage of our online telehealth consultations