• National Disability Insurance Scheme

    Here's how we can bring balance back to your life

    NDIS

    DO YOU WANT ACCESS TO HEALTH PROFESSIONALS WHO UNDERSTAND YOUR INDIVIDUAL NEEDS?

     

    The In-Balance team have got your NDIS Physiotherapy and Exercise Physiology needs covered.

     

    We can provide individual or group therapy in our beautiful wheelchair accessible new premises, hydrotherapy at the aquatic centre or personalised visits to your home, day support centre or school.

     

    Our therapists providing NDIS services have significant experience in assisting people with Stroke, Traumatic Brain Injury (ABI), Multiple Sclerosis (MS), Amputees, Spinal cord injury, dizziness, concussion, aquatic therapy, children's disability, developmental delay and ageing with a disability.

     

    We can organise for you to trial walking aids and transfer devices in addition to training staff and families on their appropriate use. Our staff will use their extensive knowledge on available products to provide you with a quote.

     

    If you are after NDIS funded Physiotherapy and Exercise Physiology to help you achieve new heights or maintain what you have for as long as possible contact us and book an appointment with our team.

     

  • Call for more information

    We can accommodate both NDIS or self funded clients

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Agreement to the Terms of Use
These Terms and Conditions of Use (the "Terms of Use") apply to the In-Balance Physiotherapy and Pilates Pty Ltd  web site located at inbalancephysio.com.au and all associated sites linked to inbalancephysio.com.au and its subsidiaries and affiliates (collectively, the "Site"). The Site is the property of In-Balance Physiotherapy and Pilates Pty Ltd  and its licensors.  BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

In-Balance Physiotherapy and Pilates Pty Ltd  reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use,  In-Balance Physiotherapy and Pilates Pty Ltd  grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Content
All text, graphics, user interfaces, visual interfaces, photographs, logos, sounds, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to In-Balance Physiotherapy and Pilates Pty Ltd , and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

You may use information on In-Balance Physiotherapy and Pilates Pty Ltd products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by In-Balance Physiotherapy and Pilates Pty Ltd  for viewing and downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Linked Sites
This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under In-Balance Physiotherapy and Pilates Pty Ltd control, and In-Balance Physiotherapy and Pilates Pty Ltd is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

Online Privacy Policy
By using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site, our social media accounts or our online booking service (via Nookal.com) may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Disclaimers
In-Balance Physiotherapy and Pilates Pty Ltd does not promise that the Site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. The Site and its Content are delivered on an "as-is" and "as-available" basis. All information provided on the Site is subject to change without notice. In-Balance Physiotherapy and Pilates Pty Ltd cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features. Your sole remedy against In-Balance Physiotherapy and Pilates Pty Ltd for dissatisfaction with the site or any content is to stop using the site or any such content.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorised access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

In-Balance Physiotherapy and Pilates Pty Ltd  reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
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From 21 December 2001 health service providers covered by the federal Privacy Act needed to comply with ten National Privacy Principles that allow for individuals to exercise new rights and choices about how their personal and health information is handled in the private health sector. The Act also gives people these rights over personal information held by other private sector organisations.



Health information

Health information is defined in both Federal and State Acts as information or opinion about a client regarding such things as wellbeing, disabilities, health services provided or to be provided, and personal information generally. This also includes details such as a person's name, address, account details, Medicare number and health service appointments.



Privacy principles

The Federal Act encompasses ten National Privacy Principles which govern the management of clients health information. The legislation promotes greater openness between health service providers and clients regarding the handling of health information. For example, the legislation gives clients a general right of access to their own client health records and requires health service providers to develop a privacy policy that sets out how they manage health information. To assist health service providers in the private sector to understand their new obligations the Office of the Privacy Commissioner has produced Guidelines on Privacy in the Private Health Sector and a Short Guide for the private health sector.



Collection

In general a health service provider is required to:

collect only the information necessary to deliver the health service;
collect lawfully, fairly and not intrusively; and
obtain a persons consent to collect health information about them. This consent may be express or explicit.
Our practice needs to ensure that consumers are informed about why their health information is being collected, who is collecting it, and how it will be used, to whom it may be given and that they can access it if they wish.

Privacy legislation stipulates that a practice should only collect information that is necessary for the practice's functions or normal activities.



The practice uses fair and lawful ways to collect health information and, where reasonable and practicable, collects health information directly from an individual.



The practice takes reasonable steps to make a client understand why information is being collected and who else it might be given to.



The practice is deemed to be collecting information when it gathers, acquires or obtains information from any source and by any means. Collection covers information kept by the practice even where the practice has not asked for the information or has come across it by accident.



Consent

In general, the practice should obtain an individuals consent to collect health information. This consent may be implied or express/explicit.



Implied consent refers to circumstances where it is reasonable for the health professional to infer that consent has been given by the client. For example, if a client presents to a physiotherapist and discloses health information which is written down by the physiotherapist during the consultation, this will generally be regarded as the client giving implied consent to the physiotherapist to collect health information for certain purposes. The extent of the purposes will usually be evident from the discussion between the physiotherapist and the client during the consultation.



Express consent refers to consent that is clearly and unmistakably stated (either in writing, orally, or in another fashion where consent is clearly communicated).



Consent to the collection and handling of health information and consent to treatment are two separate authorities provided by the client.



During the course of your treatment we may request permission to take photographs of you. These are to assist your treatment planning, exercise prescription and to record progress.



Use and Disclosure

Use of health information refers to the handling of client information within a practice. Disclosure refers to the transfer of information outside the practice.

A health service provider may use or disclose health information:

for the main reason it was collected (the primary purpose); or
for directly-related secondary purposes, if the consumer would reasonably expect these; or
if the consumer gives consent to the proposed use or disclosure; or
if one of the other provisions under this principle applies.
Directly-related secondary purposes may include:

Necessary information sharing for referral to another health provider
Billing or debt recovery
Reporting an adverse event to an insurer
Disclosure to a lawyer for the defence of legal proceedings
Quality assurance or clinical audit activities which seek to improve a clinical service.
Other purposes for use or disclosure of health information

The practice should only use and disclose health information for other than primary or directly related secondary purposes, if the client gives consent (express or implied) or if an exception applies. Exceptions include uses or disclosures required or authorised by law; uses or disclosures necessary to manage a threat to someone’s life, health or safety; and uses or disclosures for research provided certain conditions are met.



Mandatory Reporting

Health professionals in the practice must use or disclose health information if the law requires them to do so. For example, health professionals are required to report child abuse (under care and protection laws) and notify the diagnosis of certain communicable diseases (under public health laws).



Legal proceedings

If a health professional is served with a subpoena or other form of Court order requiring the production of documents to the Court they are generally required to supply the documents. If a health professional is concerned about how to proceed, they can seek advice from the Registrar of the Court or Tribunal which issued the order or from a lawyer.



Training and education

The use of health information for training and education will usually require the client’s consent. Where consent is sought, the individual should have a genuine choice and not be pressured to agree. If the practice uses de-identified health information for training, client consent is not required.



Public health and safety research and statistics

The practice may use or disclose health information without consent for research or statistics that are relevant to public health or safety. The health information may be used or disclosed only if:

the activities cannot be undertaken with de-identified data
seeking consent is impracticable
the activities are carried out in accordance with guidelines of the National Health and Medical Research Council
the practice reasonably believes the organisation to which the health information is disclosed will not further disclose it.
Transfer of information to another health service provider

If a client wants to transfer to a physiotherapist in another practice, they can authorise the disclosure of health information from the original practice to a new practice. A copy of the health information could be transferred in this way. For medico-legal reasons, our practice retains the original record and provides the new physiotherapist with a summary or a copy. If a summary of the client’s health record is provided to the new physiotherapist, a copy of the summary should be kept on file for record purposes.



Our practice charges a reasonable fee to the practice or the client for transferring the client’s health record to another practice.



Client health information that is transmitted electronically over a public network such as the internet can pose significant privacy risks. It is technically possible for a third party to intercept and read emails or for emails to be inadvertently sent to the wrong person. Practices should not transfer client information by email unless it is encrypted.



If the original practice declines to transfer the health information, the client may seek access to the information, request a copy and then take it to the new practice.



Use of health information for practice marketing purposes:



The APA contends that advertising which seeks to inform the public on the scope and availability of physiotherapy services is appropriate. The APA supports the Australian Competition and Consumer Commission (ACCC) position that advertising offers a rich source of information which allows consumers to make informed decisions around their treatment choices and to compare physiotherapy services with a range of professions. Advertising that complies with the Trade Practices Act (1974)1 and provides consumers with choice should be encouraged amongst the profession.



Advertising

Everyone hates being bombarded with ads for things they don't need or have any interest in. We may use your personal information to send you advertising that is customised or more relevant to your interests, characteristics or general location. This doesn't necessarily mean you'll get more advertising. It just means that the advertising that you see will hopefully be more relevant to you. We may advertise by mail, phone, email, text, and online via the internet and in apps.



Opting out

We'll make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can tell our admin staff.

You can opt out of receiving online relevant advertising material at any time by clicking on the unsubscribe button displayed on digital advertising material.



Security

We are committed to ensuring any information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.



How we use the cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages on the website are being used, to help us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use the information collected for statistical analysis purposes and then the data is removed from the system.



Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Control your personal information

You may choose to restrict the collection or use of your personal information in the following ways:



Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.



If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at admin@inbalancephysio.com.au



We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us you wish this to happen.


www.inbalancephysio.com.au may contain links to other websites.

In-balance Physiotherapy and Pilates is not responsible for the privacy policies or practices of any third party.